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Privacy Policy

Privacy Policy

PurplePix Gifts

Last updated: [add date]

PurplePix Gifts (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase from us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PurplePix Gifts is an online retailer specialising in personalised gifts.

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: [your email address]

2. Information We Collect

We may collect and process the following information:

Personal Information

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

Order & Personalisation Information

  • Details of products purchased

  • Uploaded images, text or designs used for personalised items

Payment Information

  • Payments are processed securely by third-party payment providers (such as PayPal or Stripe).

  • We do not store your full payment card details.

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited on our website

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Create personalised products

  • Communicate with you about your order

  • Provide customer support

  • Send order confirmations and delivery updates

  • Improve our website and services

  • Comply with legal obligations

We will only use your personal data where the law allows us to do so.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract: To fulfil your order

  • Legal obligation: For accounting and tax purposes

  • Legitimate interests: To improve our services and protect our business

  • Consent: Where you have opted in to marketing communications

5. Marketing Communications

We will only send marketing emails if you have given your consent.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Sharing Your Information

We only share your data where necessary, including with:

  • Payment processors (e.g. PayPal, Stripe)

  • Delivery providers (e.g. Royal Mail, Evri)

  • Website hosting and IT service providers

All third parties are required to keep your information secure and use it only for the intended purpose.

7. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data from loss, misuse or unauthorised access.

Your information is stored securely and only accessed by authorised persons.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Order records are kept for legal and accounting purposes

  • Personalisation files are retained only as long as needed to fulfil your order and handle any queries

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

10. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.
For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.