Terms and Conditions of Sale

PurplePix Gifts

Last updated: 11 January 2026

These Terms and Conditions apply to all purchases made through the PurplePix Gifts website. By placing an order, you agree to be bound by these Terms.

1. About Us

PurplePix Gifts
Website: www.purplepixgifts.co.uk

Email: info@purplepixgifts.co.uk

PurplePix Gifts specialises in personalised gifts including (but not limited to) mugs, clothing, tote bags, slates, baby items and other customised products.

2. Ordering Process

Orders are placed via our website.

You are responsible for ensuring all personalisation details (text, images, spelling, colours, sizes) are correct before checkout.

Once an order is confirmed, it cannot usually be amended or cancelled as items are made to order.

3. Personalised Products

Most items sold by PurplePix Gifts are made to order and personalised.

You confirm you have the legal right to use any images, logos, or text submitted.

PurplePix Gifts is not responsible for errors present in the final product if they were approved at checkout.

4. Prices and Payment

All prices are shown in GBP (£) and include VAT where applicable.

Payment must be made in full at the time of ordering.

We accept payment via PayPal, Stripe, or other methods shown at checkout.

Prices may change at any time, but confirmed orders will not be affected.

5. Proofs and Online Previews

Online previews are for guidance only.

Colours may vary slightly due to screen settings and printing processes.

Minor colour variations do not constitute a fault.

6. Production and Dispatch

Production begins once payment is received.

Estimated delivery times are provided as guidance only.

PurplePix Gifts is not responsible for delays caused by couriers or circumstances beyond our control.

7. Delivery

Delivery options and costs are shown at checkout.

Risk passes to you upon delivery.

We are not responsible for delays or losses caused by incorrect delivery information supplied by the customer.

8. Returns and Refunds
   Personalised Items

Personalised items are exempt from the 14-day cooling-off period unless faulty or damaged.

This complies with the Consumer Contracts Regulations 2013.

Faulty or Damaged Items

If your item arrives faulty or damaged:

Contact us within 48 hours of delivery

Email info@purplepixgifts.co.uk

Include photos and order details

We will offer a replacement or refund where appropriate.

Non-Personalised Items

Non-personalised items may be returned within 14 days, unused and in original condition.

9. Cancellations

Orders for personalised products cannot be cancelled once production has started.

Cancellation requests made before production may be accepted at our discretion.

10. Intellectual Property

All website content, images, designs and branding belong to PurplePix Gifts and may not be copied or reproduced without permission.

11. Customer Content

By submitting images or text, you confirm that:

You own the content or have permission to use it

It does not infringe third-party rights

It is not offensive or unlawful

We reserve the right to refuse orders that breach these conditions.

12. Limitation of Liability

PurplePix Gifts is not liable for indirect or consequential losses.

Our total liability is limited to the value of the product purchased.

13. Privacy & Cookies

Your personal data is handled in accordance with our:

Privacy Policy

Cookie Policy

Both comply with UK GDPR.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Changes to These Terms

We reserve the right to update these Terms at any time. The version in force at the time of your order will apply.